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Home > B2B Trade Accounts > Trade Terms
Wholesale Terms & Conditions
Please note there is a clear distinction between retail terms and wholesale terms. Retail terms do not apply,
All parcels should be throughly inspected on arrival for signs at damage.
Any damaged or missing goods must be reported to us within 24 hours ot delivery.
All packages are checked twice as they are packed.
Any damaged or missing goods must be reported to us within 24 hours ot delivery.
All packages are checked twice as they are packed.
If a parcel arrives damaged, you must sign the courier's delivery sheet or device as 'damaged".
Failure to do so will put the liability for any missing items on you.
Ierns should be tested upon delivery and any faulty products reported to us within 72 hours of delivery.
We offer a 30 day in-house non-transferable warranty for all products, other products may carry a longer warranty with the manufacturer.
No warranty covers physical damage or third party abuse.
For faults that develop within our in-riouie warranty period, please refer to the category "Faulty or DefectiveItems in our retail terms.
Our "Change of Mind" policy does not appty to wholesale customers.
We may accept returns at our discretion, supject to a 15% restocking fee.
Prior authorisation must be obtained before any returns are made.
In all cases, a copy of your proof of purchase (our invoice supplied with the goods) must be provided.
We may accept returns at our discretion, supject to a 15% restocking fee.
Prior authorisation must be obtained before any returns are made.
In all cases, a copy of your proof of purchase (our invoice supplied with the goods) must be provided.
As a wholesale customer it is understood that you are providing the interface with your customer All liabilities and responslbilitiss of sale are between you, the retailer, and your customer.
Fire Support is a wholesale supplier to you, as you are acting as the reteiter, and shail not be held liable or accountable for any situation that arises between you and your customers for which we remain impartial and absent.
Fire Support is a wholesale supplier to you, as you are acting as the reteiter, and shail not be held liable or accountable for any situation that arises between you and your customers for which we remain impartial and absent.
We do not offer any credit facilities - all payments shall be made prior to order dispatch in all circumstances and without exception.
PAYMENT WILL ALWAYS BE SHOWN TO BE TAKEN BY, OR SHOULD ONLY BE PAID TO, "FireSupport" IN ALL CIRCUMSTANCES, BY BANK TRANSFER ONLY - a official copy of our banking information is displayed when we email the PDF Invoice to you. If in any doubt please verify ihe payment information with us in writing.
PAYMENT WILL ALWAYS BE SHOWN TO BE TAKEN BY, OR SHOULD ONLY BE PAID TO, "FireSupport" IN ALL CIRCUMSTANCES, BY BANK TRANSFER ONLY - a official copy of our banking information is displayed when we email the PDF Invoice to you. If in any doubt please verify ihe payment information with us in writing.
Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
Special offers and promotions are not applicable to trade customers.
Special offers and promotions are not applicable to trade customers.