1. Delivery Information

For UK orders we aim to despatch your order as quickly as possible and will get it to you within 5 working days
Please see http://www.fire-support.co.uk/pandp.php for mor information

2. How can I track my order?

If when you order an item from the web site you create and account it is possible to see all your
purchase history and on this is a link to the parcel tracking (click on the despatch date).

3. What are the postage costs?

Please see the following link http://www.fire-support.co.uk/pandp.php

4. Please read - LiPo Battery Safety Notes and best usage and Lipo and AEG Top Tips

5. Christmas 2013 Christmas Last Posting Times (VERY DEPENDANT on WEATHER conditions and NOT Guaranteed)
These dates are Royal mail and Parcel force dates, we will post on the correct service but cannot guarantee they will do their job.

UK
Royal Mail - 1st class Friday 20th December
Royal Mail - Special Delivery - Monday 23rd December
Royal Mail - Special Delivery Saturday Guaranteed - Fri 20st December
Parcel Force Next Day (most of UK) Monday 23rd December
Parcel Force NI / Scottish Highlands Friday 20th December

Europe
Royal Mail Western Europe Friday 13th December
Parcel Force Italy 12th December
Parcel Force France 13th December
Parcel Force ROI / Germany / Netherlands 17th December

Sprayed guns
Order before 4pm Wed 18th for delivery Friday 20th Dec

7. Can you fix / repair / service / upgrade my gun? YES

We are able to offer repair, upgrade and service of your AEG, Pistol, Sniper rifle, Shotgun or support weapon as long as they are not a cheap chinese clone such as (JG, Dboys, SRC, Well, Both Elephants etc)

If you do send it to us please include a note of your name, address, tel num, why you are sending it to us.
Firesupport Ltd
The Court Yard
Conquest Drove
Farcet
Peterborough
PE7 3DH

8. Can I send you my ukara form? YES

We can add you to the database.
If urgent please email us (take photo or scan) your form and then post the original to us to sales@fire-support.co.uk
or just post the original (always take a copy of it before posting)

if urgent we can add you within a few minutes of receiving the form , otherwise it will be done within a week

9. Can you two tone (spray a gun) for VCR purposes? YES

Please see our upgrade section and add that item to your shopping cart
We will require proof of your age (driving licence, passport or birth certificate) to be emailed or faxed (01733 248058)

We also sell clear guns that do not require spraying, we will still require proof of age.

10. Can you order in parts for my gun? YES

Please supply a list of pat numbers that you require  sometimes it tales up to 3 months to get the parts and we will require a deposit paying before the items are ordered.

11, Where can I find gun diagrams?

Please see our links page http://www.fire-support.co.uk/links.php near the bottom of the page
we are gradually building up a list of sites for manuals.

12. Payment Options

Credit/debit Card
Cheque and Postal Order- make payable to Firesupport Ltd and post it to us.
Paypal - incurrs 3.5% surcharge, we email you a quote and an address to send your money.
Bank Transfer we email you a quote and an bank details.

13. If you are considering buying a Gun, RIF or IF and fps is important (high or low) please add a comment to your order during the checkout process. We cannot guarantee fps of most brands as they vary between batches of production. 

14. T-Shirt Sizes comparison chart http://convertalot.com/clothing.html

15. Business types that we supply
      We supply to Airsofters, Reenactors, Museums, Film and Theatre Companies 

16. If you require a a different connector on your battery, please add it to your order and add a comment in the comment box toi say please fit connector to battery. We fit it free of charges.

17. New search facility, search for an item then click REFINE to alter your search.

18. If you want a battery with a particular type of connector (Deans or Tamiya), then add the connector you want to your order and in the comments of the order ask us to put the connector on the battery for you, we add £2 labour to the invoice total for doing the work.

19.Let us tell you when a product is back in stock "Click Add to Notify List"
We now have a system on the web site that you can request emailing when a product comes back in stock
For any out of stock product, click "Add to notify list"
To do this you will need to logon to your account or create an account
You will then be able to manage your notify list using the My Account link.
The system will email you when the product has been put back in stock

20. ICS Plastic and Metal Gun Differences

  • plastic version - the receiver is plastic
  • plastic version - you get 2 plastic hicap 300 rnd magaines instead of 1 metal 450 rnd amd 1 plastic 300 rnd magazine
  • plastic version the motor is an infinite 2000 instead of the turbo 3000 that is in the metal bodied gun. That does not mean the motor is no good as it was originally in the metal gun until they upgraded the motor in the metal gun.

21. Has my fuse blown?

Flat Fuse information